CUSTOMER SERVICE SPECIALIST I

Douglas, WY

Full Time

Treasurer's Office

Entry Level

The Treasurer's Office is looking for someone amazing to join our Customer Service Team.

Our goal is to provide excellent service and to do that, we focus on people. We believe in open communication, integrity and accountability with people that understand the importance of relationships and teamwork.

We're busy. So, we need someone that can be amazing under pressure, knows their way around a computer and is comfortable using their judgment to solve problems and get things done.

If you want to work in a productive and cooperative environment with other great people, let us know you're interested by applying today!

Job Title: Customer Service Specialist I
Agency: County Treasurer
Reports To: County Treasurer, Deputy Treasurer
Salary Range: $56,000 — $64,500
Classification: Non-exempt
Status: Full-Time

Job Summary

Under general direction from the County Treasurer and Deputy Treasurer, the Customer Service Specialist I provides comprehensive front-line customer service to both internal and external stakeholders. The role requires strong communication skills, attention to detail, and the ability to interpret and apply policies and procedures with sound judgment and professionalism.

Essential Duties and Responsibilities

These functions are representative but not all-inclusive. Converse County may modify responsibilities as needed.

Deliver high-quality customer service via phone, email, and in person; direct inquiries to the appropriate staﬀ or department.
Explain and apply relevant Federal, State, and County policies and procedures.
Research and verify property taxes, motor vehicle taxes, sales taxes, vehicle insurance coverage, and mobile machinery taxes.
Prepare and issue oﬃcial documents such as vehicle registrations and tax notices.
Notify taxpayers of delinquent accounts as needed.
Perform data entry and maintain accurate digital and physical records.
Process incoming and outgoing mail and documentation.
Receive and process payments in accordance with County cash handling procedures.
Balance a cash drawer daily and reconcile documentation.
Generate routine financial and operational reports.
Maintain confidentiality of sensitive information.
Adhere to all safety procedures and participate in relevant trainings and meetings.
Travel to the satellite Glenrock oﬃce as required.

OTHER DUTIES

Perform additional clerical and administrative duties as needed.
Prepare specialized reports as assigned.

Minimum Qualifications

EDUCATION AND EXPERIENCE

High School diploma or GED required.
One to two years of customer service experience preferred.

KNOWLEDGE OF:

Oﬃce administration and basic accounting principles.
Mac operating systems and applications, including Excel, Numbers, Word, Pages, PowerPoint, Keynote and FileMaker.
Federal, State, and local laws and regulations relevant to county operations.
Safe work practices and confidentiality standards.

SKILL TO:

Operate standard oﬃce equipment (computer, copier, scanner, calculator, etc.).
Accurately enter and retrieve data using computer systems.
Prepare and process oﬃcial records, notices, and mailings.
Maintain organized filing systems, both digital and physical.
Navigate and use Mac-based and proprietary software.

ABILITY TO:

Communicate eﬀectively and professionally, both verbally and in writing.
Provide courteous and eﬃcient service in high-paced or stressful environments.
Interpret and apply complex rules and procedures.
Maintain attention to detail and accuracy in data processing.
Manage time eﬀectively and handle multiple tasks or projects simultaneously.
Exercise sound judgment and discretion in decision-making.
Work both independently and collaboratively in a team setting.

Work Environment and Physical Requirements

WORK ENVIRONMENT:

Primarily indoors in a typical oﬃce setting.
Occasional travel required; exposure to weather and traﬃc conditions during business-related travel.
Moderate noise level.

PHYSICAL ACTIVITIES:

Sitting: up to 60%; Standing/Walking: up to 40%.
Ability to lift or carry items up to 25 lbs.
Occasional bending, twisting, kneeling, reaching, or climbing.
Frequent use of hands, keyboarding, and screen time.
Ability to see, hear, and speak clearly in person and over the phone.
Ability to operate a vehicle for work-related travel.

The above description is intended to describe the general nature and level of work being performed by employees in this position. This is not intended to be an exhaustive list of all duties, responsibilities and qualifications of employees assigned to this job.

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