RECEPTIONIST
Douglas, WY
Full Time
Sheriff's Office
Mid Level
Converse County Sheriff’s Office has full-time employment opportunity for RECEPTIONIST! Under the administrative direction of the Converse County Sheriff, the Receptionist performs a wide variety of general office duties while providing exceptional customer service and adhering to strict confidentiality guidelines. This is a full-time position and includes County benefits.
If you are an energetic, professional, and detail-oriented individual looking for a challenging yet rewarding opportunity, this is the position for you! Please consider joining Converse County's team by submitting an employment application.
Converse County is an Equal Opportunity Employer.
STARTING PAY: $44,000.00 - $47,000, DOE
FLSA Status: Nonexempt, hourly
Classification: Full-time
JOB SUMMARY
The job summary is a generalization of the position requirements. Other duties may be assigned.
- ADMINISTRATIVE/CLERICAL: Provide administrative support to the Sheriff’s Office which includes various administrative tasks, such as stocking and inventorying office supplies; receiving, sending, or routing Sheriff’s Office mail and/or packages; assisting with equipment inventory; inputting data and uploading files into different operating systems and spreadsheets; assisting in compiling the weekly media summary; assisting with public records requests and releases; processing background and fingerprint requests with applicable staff; provide support to Sheriff’s Office administrative staff.
- FINANCIAL & STATISTICAL DATA MANAGEMENT: Assist the Sheriff’s Office with various administrative data driven processes such as timesheets, inventory, and grant requests. Submit accurate data to Federal and State entities for monthly reports. Submit reimbursement requests. Accurately code and monitor medical invoices for payment processing.
- PUBLIC RELATIONS: Performs law enforcement related customer service to the general public and internal customers. Answers main phone lines in the Sheriff’s Office and directs calls appropriately. Works directly with the public and office personnel in handling complaints, questions, and general assistance.
CORE COMPETENCIES
In an effort to create organizational clarity, and to empower its employees, Converse County has identified seven core competencies that all elected officials and employees are expected to meet in order to help fulfill the mission of Converse County. It is expected that all elected officials and employees will meet their responsibilities as detailed below, including observable commitment to the mission of Converse County and these values.
- COMMUNICATION: Expresses ideas and thoughts both verbally and in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
- COOPERATION: Establishes and maintains effective relations; Displays positive outlook and pleasant manner; Exhibits tact and consideration; Offers assistance and support to co-workers; Works cooperatively with supervisor and co-workers; Collaborates effectively with other departments as needed. Adapts to changes in work environment, procedures, and assignments; Manages competing demands; Accepts criticism and feedback; Changes approach/method to best fit the situation/work assignment.
- CUSTOMER SERVICE: Displays courtesy and sensitivity; Manages difficult / emotional customer situations; Responds promptly to customer needs; Meets commitments; Solicits customer feedback to improve service.
- DEPENDABILITY: Consistently reports to work on time ready to begin work; Responds promptly to requests for service and assistance; Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
- INITIATIVE: Volunteers readily; Seeks increased responsibility; Identifies opportunities to improve systems & procedures; Asks for help when needed. Exhibits ability to learn and apply new skills; Requires minimal supervision; Displays understanding of how job relates to others.
- JUDGMENT: Displays a willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision making process; Makes timely decisions.
- QUALITY: Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Prioritizes and plans work activities; Uses time efficiently; Plans and uses available resources; Works in an organized and efficient manner.
SUPERVISORY RESPONSIBILITIES & COMPETENCIES
SUPERVISORY RESPOSIBILITIES: This position is a non-supervisory position.
MINIMUM QUALIFICATIONS
- EDUCATION/EXPERIENCE: High school diploma or equivalent, and one year of customer service, office management, and/or accounting experience; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved.
- LANGUAGE SKILLS: Ability to read and interpret documents such as data summary reports, financial reports, and inventory reports. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- REASONING ABILITY: Ability to apply commonsense understanding to carry out detailed written and/or oral instructions. Ability to deal with emotionally charged persons and/or situations.
- OTHER REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Ability to perform manual tasks and to work independently with little or no supervision. Experience with law enforcement records management preferred, but not required. Physical demands include the ability to sit or stand for extended periods of time; ability to carry files and organize them in file drawers; and ability to walk short distances.
- CERTIFICATES, LICENSES, REGISTRATIONS, OTHER: Must possess and maintain a valid Wyoming Driver’s License of required status; ability to be insured under the County’s automobile insurance coverage; must be at least 18 years of age. CPR/First Aid trained. This position is subject to satisfactory criminal background check, which may include a polygraph, as well as a drug and alcohol screening.
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